Offer agreement

This agreement is an offer from an individual entrepreneur - Tatyana Tretyakova - to enter into a retail sale and purchase agreement by remote means.

A public offer agreement is a public agreement and, pursuant to Articles 633, 641, 644 of the Civil Code of Ukraine, its terms and conditions are the same for all legal entities or individuals.

This agreement is addressed to an indefinite number of persons.

By ordering any product or service on the website https://www.tanglebrand.com/, you confirm your acceptance of the terms of this public offer. By accessing the materials of the site, the user thereby joins this Agreement.

This Public Offer is valid from the moment it is posted on the website, until a new version of the offer is adopted.

1. 1. Terms and definitions

In this offer, unless the context requires otherwise, the following terms have the following meanings and are an integral part of this offer:

1.1 The seller is a sole proprietor, Tatyana Tretyakova

Current account: UA713220010000026009330062833

TIN/EDRPOU: 3850700141

JSC Universal Bank (monobank)

1.1 User - any individual or legal entity visiting the website https://www.tanglebrand.com/, accepting all the terms of this offer and placing an order for the Goods. The Recipient and the Buyer are the Users for the purposes of this Agreement.

1.2 The Buyer is any individual or legal entity, a visitor to the site, who places an order on the site in order to purchase the Goods and thereby confirms his/her agreement with all the terms of this offer.

1.3 The Recipient is a person indicated by the User as authorized to receive the Goods in accordance with the Order. Unless otherwise specified in the Order form, the Recipient is the User.

1.4 Online Store - within the framework of this agreement, the concepts of Online Store and Store, as well as the Internet address: https://www.tanglebrand.com/ and all derivatives of https://www.tanglebrand.com/ are equivalent and are interpreted authentically, in the context of the offer.

1.5 Goods - the object of the agreement between the parties; clothing, accessories and other items presented in the online store.

2. General provisions

2.1 The Seller sells the Goods through the Online Store. An offer on the website addressed to an indefinite number of persons is an invitation to enter into an agreement. After reviewing the offer, the User has the right to accept (accept) the Seller's offer by filling out the appropriate order form and making an advance payment for the Goods. The User's payment of the amount of money for the Goods shall be deemed acceptance of the offer to purchase the relevant goods by the User on the terms specified in the offer.

2.2 By ordering the Goods in the Online Store, the User agrees to the terms of sale of the Goods posted on the site. In case of disagreement with the terms of sale, the User must immediately stop using the service and leave the site: https://www.tanglebrand.com/

2.3 The current terms and conditions of sale of the Goods and information about the Goods posted on the website are a public offer in accordance with Art. 633 of the Civil Code of Ukraine.

2.4 The current terms and conditions may be changed by the Seller without notice to Users and Buyers unilaterally. The new version of the terms of this Agreement shall enter into force from the moment it is published on the website, unless otherwise provided by the Agreement itself or applicable law.

2.5 The Agreement is considered concluded from the moment of acceptance of the offer by the User.

2.6. Sending by the Seller by means of electrical (SMS, e-mail, telephone, etc.) or other communication of the Seller's notification of receipt of the User's Order and/or the terms of its receipt and/or the price of the Goods shall not be considered acceptance of the offer. This message is solely a notification of receipt of the order by the Seller.

2.7. The moment of receipt and acceptance of the Goods by the User is the moment (depending on which has come first):

- signing by the Recipient of the act of acceptance and transfer of the Goods (or other document of equivalent content confirming the fact of transfer of the Goods to the Recipient), or

- signing by the Recipient of the carrier's documents confirming the receipt of the shipment containing the Goods, or

- the actual receipt of the Goods by the Recipient and the Recipient's actions indicating acceptance of the Goods (the Recipient received the Goods and left the point of delivery).

2.8. The ownership of the Goods shall be transferred from the Seller to the Buyer at the time of transfer of the Goods. The transfer of ownership of the Goods is confirmed by the Buyer's signature on the invoice (receipt, delivery register, etc.) issued by the Seller, transport or courier company. Risks of loss or accidental damage to the Goods shall be transferred from the Buyer to the Seller at the time of transfer to the transport or courier company.

2.9. By informing the Seller of his phone number and e-mail, the Buyer agrees and does not in any way object to the use of these means of communication by the Seller, as well as by third parties involved in the fulfillment of obligations to the Buyer. The data may be used to disseminate information about the transfer of the order for delivery, as well as other information directly related to the fulfillment of obligations to the Buyer under this Public Offer. The Buyer's communication data may be used to distribute promotions, news about promotions, discounts, and other actions of the Seller. By placing an Order, the User/Buyer agrees that the Seller may entrust the execution of the Agreement to a third party, while remaining responsible for its execution.

2.10. The User is responsible for the accuracy of the data specified in the Order form. If inaccurate (incorrect) indication of the data in the Order has led to additional costs of the Seller related to the delivery of the Goods to the wrong address or the delivery of the Goods that do not belong to the User, all related losses and expenses shall be borne by the User. The Seller has the right to deduct the amount of such losses or expenses from the amounts paid by the User as payment for the Goods (to offset counterclaims).

3. Subject of the agreement

3.1 The subject of this Agreement is to provide the User with the opportunity to purchase for personal needs not related to the implementation of entrepreneurial activities, the Goods presented in the catalog of the Online Store.

4. Product and purchase procedure

4.1 The Seller ensures the availability of the Goods presented in the Online Store. Photos of the Goods are illustrations of the Goods, and the actual appearance of the Goods may differ from them. The descriptions and characteristics accompanying the Goods are not exhaustive and may contain typographical errors. In order to clarify information regarding this Product, the Buyer may contact the support service at any time.

4.2 If the Seller does not have the Goods ordered by the Buyer, the Seller has the right to exclude the specified Goods from the Order or cancel the Order by notifying the Buyer by e-mail or contacting him by phone.

4.3 The Buyer is fully responsible for providing false information that made it impossible for the Seller to fulfill its obligations to the Buyer.

4.4 In case of full or partial absence of the prepaid Order, the Buyer is offered a replacement. In the absence of the Goods for replacement, the cost of the canceled Goods shall be returned by the Seller to the Buyer in the manner agreed between the Seller and the Buyer separately or in the manner in which the Buyer paid for the Goods.

4.5 The maximum period for processing and collecting an order is 5 business days. After placing an Order on the Site, the Buyer is provided with information about the estimated delivery date by sending an e-mail to the address specified by the Buyer when placing the Order or by phone.

4.6. In case of unavailability of the Goods in the Seller's warehouse or if the ordered Goods are manufactured for a specific Buyer, then the delivery time shall be determined taking into account the time required by the Seller to manufacture the relevant Goods. In these circumstances, the delivery time of the Goods shall not exceed 30 working days from the date of receipt of the order. The Buyer shall be informed of the unavailability of the relevant Goods in the Seller's warehouse by sending an information message to the Buyer's e-mail.

5. Delivery of the Order

5.1 The methods and cost of delivery of the Goods, depending on the payment method, are indicated in the relevant section of the Online Store.

5.2 The cost of delivery of each Order is calculated independently by the carrier "Nova Poshta", based on the weight of the Goods, region and delivery method. The Buyer can calculate the delivery independently on the official website of "Nova Poshta" https://novaposhta.ua/.

5.3 Orders are dispatched within a period not exceeding 7 (seven) business days from the date of order confirmation and subject to the availability of goods in the warehouse. Upon delivery, the Order shall be handed over to the Buyer or to a third party specified in the Order as the Buyer or the Recipient. In case the Buyer is unable to receive the Order, the Order may be handed over to a person who can provide accurate information about the Order. When delivering the Order, the carrier "Nova Poshta" has the right to demand the presentation of the recipient's identity document.

5.4 The parcel is delivered to the warehouse of the "Nova Poshta" carrier specified by the Buyer. To receive the parcel, you must present your passport and declaration number. The declaration number is communicated to the Buyer in any of the following ways: by phone; using the Viber or Telegram mobile application; sent to the e-mail address specified by the Buyer; by means of an SMS message sent after the order is sent. Addresses and phone numbers of the branches of the carrier "Nova Poshta" are indicated on the official website of "Nova Poshta" https://novaposhta.ua/. The period of free storage of cargo at the Nova Poshta warehouse is 5 days. A penalty is imposed for each day of storage at the Nova Poshta warehouse beyond the specified time period.

5.5 Responsibility for accidental damage or destruction of the Goods passes to the Buyer from the moment the Order is transferred to him.

6. Price and payment for the goods

6.1 The price of the Goods is indicated in national currency and includes all taxes provided for by Ukrainian legislation.

6.2 The price of the Goods is indicated on the Site. In case of incorrect indication of the price of the ordered Goods, the Seller informs the Buyer about this to confirm the Order with the adjusted price or cancel the Order.

6.3 The price of the Goods on the Site may be changed by the Seller unilaterally. In this case, the price of the Goods ordered by the Buyer is not subject to change.

6.4. Payment for the Goods shall be made by the Buyer in accordance with the terms and conditions specified on the page of the Online Store.

6.5. The Seller has the right to provide discounts on the Goods and establish a bonus program. The types of discounts, bonuses, the procedure and conditions for their accrual indicated on the Site may be changed by the Seller unilaterally.

6.6. The cost of the service of the Carrier "Nova Poshta" "Receipt of a return payment to a bank card" in case of payment for the Goods by cash on delivery, the Buyer shall pay additionally, according to the tariffs of the Carrier.

7. Exchange and return of the Goods

7.1 The return of the Goods is carried out in accordance with the terms of return specified on the Website on the page of the Online Store.

7.2 If the Buyer has been transferred the Goods of inadequate quality, the Buyer has the right, in accordance with the Law of Ukraine "On Protection of Consumer Rights", to demand a refund of the money paid.

7.3 If the reason for the return was the error of the Seller of the Online Store, the Buyer shall be refunded the full cost of the order. The Seller of the Online Store also pays for the return shipment of the goods. The error of an employee of the Seller / Online Store means: sending a different model; sending a different size; mismatching the color of the model with the photo (for example: instead of black, the dress turned out to be red). This does not take into account the discrepancy in the shade of the same color (bright red - coral), due to the fact that the same image may look different on different monitors.

7.4 The Seller shall not be liable for defects in the Goods that arose after their transfer to the Buyer as a result of the Buyer's violation of the rules for the use or storage of the Goods, actions of third parties or force majeure.

8. Confidentiality and protection of information

8.1 Personal data of the User/Buyer is processed in accordance with the Law of Ukraine "On Personal Data Protection".

8.2 Personal data is collected solely for the purpose of complying with the requirements governing legal relations in the field of accounting, taxation and advertising. The period of storage and processing of personal data is the period in accordance with the legislation of Ukraine.

8.3 By providing his/her personal data during the registration on the Website, the User agrees to their processing by the Seller, including for the purpose of promotion of goods and services by the Seller.

8.4. The Seller has the right to send informational, including advertising messages to the User/Buyer's e-mail and mobile phone with their consent. The User/Buyer has the right to refuse to receive advertising and other information without explaining the reasons for refusal. Service messages informing the User/Buyer about the Order and the stages of its processing are sent automatically and cannot be rejected by the User/Buyer.

8.5 The Seller has the right to use the "Cookies" technology. "Cookies" do not contain confidential information and are not transferred to third parties.

8.6 The Seller shall not be liable for the information provided by the User/Buyer on the Website in a publicly available form.

8.7 The Seller has the right to record telephone conversations with the Buyer. In this case, the Seller undertakes to: prevent attempts of unauthorized access to information obtained during telephone conversations and/or transfer to third parties not directly related to the execution of Orders, in accordance with the Law of Ukraine "On Information".

9. Validity period of the public offer

9.1. The current public offer comes into force from the moment of acceptance by the User/Buyer and is valid until the moment of withdrawal of the acceptance of the public offer.

9.2 By ordering the Goods in the Online Store, the User agrees to the terms of this public offer.

10. Special conditions

10.1 The Seller has the right to transfer its rights and obligations to the Buyers to third parties.

10.2 The Online Store and related services may be temporarily/partially or completely unavailable due to maintenance or other technical reasons. The Seller's technical service has the right to periodically carry out the necessary preventive or other work with or without prior notice to the Buyers.

10.3 The relations between the User/Buyer and the Seller shall be governed by the provisions of the legislation of Ukraine.

10.4 If the User/Buyer has any questions or claims, he/she shall contact the Seller using the contact information posted on the Website. The parties are obliged to try to resolve all disputes through negotiations. If the parties do not reach an agreement, the dispute will be referred to a judicial authority in accordance with the current legislation of Ukraine.

10.5 The Parties agree that documents sent by e-mail have full legal force, give rise to rights and obligations for the Parties, may be submitted to the courts as proper evidence and cannot be denied by the party on whose behalf they were sent.

10.6. In pursuance of clause 10.5. The Seller notes that for correspondence between the Parties, the Seller will use the following e-mail - support@tanglebrand.com, and when using the specified e-mail, it will be considered that such correspondence is carried out by a person who is the legal representative of the Seller, and who is authorized to send and receive letters, documents, correspondence on behalf of the Seller, and is endowed with all the rights of the Seller. The details specified in the electronic documents are valid and correspond to the official details of the Seller.

10.7. In pursuance of clause 10.5. The Buyer notes that all letters that will be sent to the e-mail specified by the Buyer when placing an order for the Goods will be considered received by the Buyer. The details specified in the electronic documents are valid and correspond to the official details of the Seller.

10.8.The Parties have agreed that if the User who has registered the Goods has a permanent location, place of residence or place of residence in a foreign country, then the law of the state of Ukraine shall apply to the consumption agreement.

10.9. An offer or advertisement for the Goods contained on the website https://www.tanglebrand.com/ shall be considered to be placed in the country of the Seller, and the relevant order shall be accepted and processed in the territory of Ukraine.